Return, Refund and Cancellation Policy

Refund policy

Return, Refund, and Cancellation Policy

Treatandtrend.co is committed to ensure your satisfaction with any product you have ordered from us. We try our best to give you excellent jewellery but if you are not satisfied with your ordered product then you can return it by the following return policy:

1.       Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting. We can't accept an exchange if you don't have the video or the video you have is edited or paused.

2.       If product is physically damaged or wrong product was sent, we do replacement without any additional cost! Customer has to contact within 24 hours of receiving the parcel. If replacement of the same product is not possible, we offer refund or replacement with other products of same value. To get your product replaced please contact our customer care team at +60127922807.

3.       If the defect or return claim has been approved by our team, customer has to ensure product is safely packed with original packaging and send the parcel to the given address. Once the parcel reaches us, it will be inspected by our team. If we found the product was used, washed, or not in its original state, we will reject the claim! The product will be returned to the customer and the delivery fee will be chargeable.

Product is not considered as damaged in below scenarios:

1.       We take all product pictures indoors in day light with premium lenses. There may be a slight change in color as it depends on the monitor or phone screen resolution and color settings. We do not accept returns if you feel there is a color difference. You should exactly get what you see in our website.

2.       If the jewellery’s physical look and feel doesn’t suit your liking.

3.       If the jewellery is too heavy to wear or the size is not what you expected.

4.       If earrings stem is bent. We sometime intentionally bend the stem in order to avoid damage, which can be easily straighten without using any tools.

5.       Under rare circumstances, if stones are fallen during the transit, this can be fixed with glue.

6.       If rings are detached and beads are fallen it can be fixed easily.

7.       If connector rings are opened during transit, it can be fixed as well.

Cancellation policy:

1.       In case of any discrepancy, we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases.

2.       We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

3.       Order can be cancelled from your end before the product is packaged and dispatched. To cancel your order please WhatsApp to our customer care team at +6027922807. We will make sure to refund the amount through the same mode of payment within 7 working days.

Return, Refund, and Cancellation Policy for International Orders

We unfortunately do not have return, refund, and cancellation policy for international customers. However, the discount coupon or cash voucher will be provided including the shipping cost if the product has been received damaged in transit.

Please be assured that we take full care in packing parcels for both domestic and international purchases no matter the value of the parcel. The jewellery is triple check for damages, whether all stones are in place and packed with sufficient bubble wraps in cardboard boxes/plastic boxes.

Please contact us at treatandtrend.co@gmail.com if you have any question regarding our return and refund policy.